Refund & Returns Policy – Short Cut Mowers Online Store

At Short Cut Mowers, we stand behind the quality of our products and aim to ensure customer satisfaction with every purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • The request is made within 14 days of receiving your order.
  • The item is unused, in original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) is provided.

Customers are responsible for return shipping costs unless otherwise agreed. A restocking fee of up to 15% may apply.

2. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect:

  • Notify us within 7 days of delivery.
  • Provide photos and a description of the issue.

We will offer one of the following at no additional cost:

  • A replacement
  • A repair
  • A full refund

Return shipping costs will be covered by Short Cut Mowers in these cases.

3. Refund Process

Once your return is received and inspected:

  • You will be notified of the outcome within 3–5 business days.
  • Approved refunds will be issued to the original payment method.
  • Please allow 5–10 business days for funds to appear, depending on your bank or payment provider.

4. Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Used or installed equipment
  • Fuel-powered items that have been filled with petrol or oil
  • Clearance or final sale items
  • Spare parts that have been opened or installed

5. Exchanges

We offer exchanges for defective or damaged items. If you need a different product, we recommend placing a new order and returning the original item for a refund (subject to approval).

6. Warranty Claims

Many of our products come with manufacturer warranties. For warranty-related issues after the return period:

  • Contact us with your proof of purchase.
  • We will assist you in lodging a claim with the manufacturer or handling it directly where applicable.

7. How to Start a Return

To initiate a return or refund request:

  1. Contact our support team at Short Cut Mowers enquiries@shortcutmowers.com.au
  2. Provide your order number and reason for return
  3. Follow the instructions provided by our team

8. Consumer Rights

This policy operates in addition to your rights under the Australian Consumer Law, which guarantees that products must be of acceptable quality, fit for purpose, and as described.

9. Contact Us

For any questions about returns or refunds, please contact:

Short Cut Mowers reserves the right to update this policy at any time without prior notice.